Complete guide to deleting your data from Hey Creator
Account and data deletion is permanent and irreversible. Please ensure you want to proceed before requesting deletion. Consider downloading your data first.
At Hey Creator, we respect your privacy and your right to control your personal data. You can delete your account at any time. A few records stay with the other party they belong to, de-identified, as listed below.
This page explains what data will be deleted, how to request deletion, and what to expect during the process.
When you delete your account, we will permanently remove:
Profile information (name, email, phone, bio, photos)
Your login, which is disabled first and deleted last
Connected social media accounts: access revoked at Phyllo and at each platform you connected directly
Data we read through those connections (connected metrics and captured comments)
Uploaded files and Passport PDFs
Campaigns, boards and reports (brand accounts: 30 days after the request, unless handed over to your team first)
Applications and offers that never became a collaboration (creator accounts)
Your in-app notifications
Your saved lists, saved campaigns and team memberships
Contact records: invites, sign-up approvals and WhatsApp sign-in state
Bank and payment details (from your profile)
Some information may be retained for legitimate business or legal purposes:
Agreed rates, payment amounts and statuses, invoices, subscriptions and billing requests are kept for 5 years for tax, with your name, contact and bank details removed, then deleted.
A collaboration a brand accepted stays with that brand with its status, rate and dates; your name, pitch, portfolio and answers are removed.
Posts you delivered on a campaign stay with that brand (the post link, screenshots and metrics), with your name, handle and contact details removed from their records.
Clicks on campaign links stay with the campaign, no longer tied to you.
Public figures HeyCreator already held about your social handles (follower counts, public posts) are shared data: they are kept, but unlinked from you, and everything you shared through a connection is removed.
Retained records are de-identified: your name, contact and bank details are removed from them.
Delete your account yourself from Settings. Email is the fallback for anyone who can no longer sign in.
Creators: My Profile → Settings. Brands: Profile → Settings (brand admins only).
At the bottom of Settings, under Account, click Delete account. The dialog lists exactly what is removed and what is kept.
Type DELETE. If you signed in more than five minutes ago you will be asked for your password (or to sign in again with Google, Facebook or Apple) so nobody else can delete your account from an open session.
Your connected platforms are disconnected at the vendor, your profile, login and personal records are removed at once, and you are signed out. A brand admin whose team still has other members must transfer or remove them first.
Public data about your social handles that HeyCreator already held (follower counts, public posts) is shared data: it is kept, but unlinked from you and stripped of anything you consented to share through a connected account.
Send a deletion request to: mail@takat.ai
We may ask you to verify your identity to prevent unauthorized deletions
Once we have confirmed the request is yours, the same deletion runs as from Settings, and we reply from mail@takat.ai.
Access your Hey Creator account and open My Profile → Settings.
Under your connected accounts, click Disconnect next to any platform.
Disconnecting revokes our access to that platform at once; brands see its public data again.
Disconnecting removes individual platform connections. To delete your entire account, use Delete account in Settings (Option 1).
Deleting from Settings takes effect immediately: your login, profile and personal records are removed and your connected platforms disconnected while you wait. A brand account's campaigns, boards and reports follow 30 days after the request, unless handed over to your team first. An email request runs the same deletion once we have confirmed it is yours.
If you only want to disconnect social media accounts without deleting your Hey Creator account:
This will revoke Hey Creator's access to your social media data while keeping your Hey Creator account active.
No. Account deletion is permanent and irreversible. Once deleted, you cannot recover your account or data.
No. We only delete data stored on Hey Creator. Your social media profiles and content remain unchanged.
Applications and offers that are still open are withdrawn. A collaboration a brand accepted, and posts you delivered, stay with that brand with your name, handle and contact removed. Brands are not sent a notice, so tell them yourself before deleting.
We revoke our access at Phyllo and at each platform you connected directly when you delete your account. You can also remove Hey Creator from your social media settings.
Deleting from Settings signs you out at once and your login no longer exists. For an email request, write to mail@takat.ai to check it is complete.
If you have questions about data deletion or need assistance, please contact us:
Email: mail@takat.ai
We typically respond within 24-48 hours.
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